Showroom Sales Trainee
Function: The chosen candidate for the Showroom Sales Trainee program will spend 6-12 months training throughout PDI showroom locations and in various departments with a focus on building the necessary knowledge and skills required for a successful sales position. The chosen trainee will work alongside seasoned professionals to help drive customer satisfaction, assist PDI’s external and internal customers, and cultivate product knowledge while building an understanding of customer segments.
Principal Duties and Responsibilities:
- Successfully participate in assigned product training - plumbing & lighting product knowledge, selling skills, etc.
- Regularly rotate between different locations and departments in the Atlanta metro area during various
- portions of the training, including required Saturday rotations
- Continually develop the ability to assist quickly and efficiently support showroom staff
- Attend regular follow-up and knowledge checks with the training department and supervisor
- Utilize business acumen to work with peers to solve problems, uncover customer needs
- Execute multi-faceted computer data entry to support design team needs.
- Increase sales and average order size using cross-selling, up-selling, add-on sales, and offering promotional sales items
- Utilize information systems to serve various customer segments; including but not limited to Eclipse, Specbooks, vendor online portals, etc.
- Maintain awareness of, and actively participate in company-sponsored sales and marketing promotions
- Work with branches to execute returns accurately and promptly
- Follow company pricing and credit guidelines
- Exemplifies excellent customer service, keeping customers satisfied and complaints to a minimum while maintaining a positive attitude